Privacy Policy
Last Updated: June 2, 2026
At Coastal Connections Counseling, Inc., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you fill out our contact form, request a consultation, or communicate with us. This information may include:
- Full Name
- Email Address
- Phone Number
- State of Residence
- Any information or comments you choose to include in your message
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, questions, or requests for professional services
- Coordinate care pathways or determine fit for clinical services
- Provide information about telehealth availability and licensure requirements
- Maintain security and prevent misuse of our contact forms
3. Clinical Privacy & HIPAA
Please note that our online therapy sessions are conducted via secure, HIPAA-compliant video platforms to safeguard your health information. While this website contact form is secure, we advise against transmitting highly sensitive clinical information (such as detailed trauma history or diagnostic details) through the public contact form. Once a therapist-client relationship is formally established, all clinical communication is protected under HIPAA and standard medical confidentiality laws.
4. Sharing and Disclosure
Coastal Connections Counseling, Inc. does not sell, rent, or trade your personal information to third parties. We will only disclose your information:
- With your explicit, written consent to coordinate care with other healthcare professionals (physicians, psychiatrists, dietitians, etc.)
- If required by law, such as to comply with a subpoena or safety/abuse reporting mandates
5. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Coastal Connections Counseling, Inc.
Kristal Otto, LMHC, Owner/CEO
Phone: (727) 476-7462